Documentation
Everything about Selesai
15 guides covering setup, the knowledge base, the inbox, sales & outreach, and account settings — written for real Malaysian businesses.
Getting started
Quickstart: go live in 10 minutes
Sign up, teach the bot your business, connect a channel, and take your first real conversation — the fast path from zero to live.
The setup wizard, step by step
A detailed walkthrough of the three onboarding steps — business profile, knowledge import, and channel connection — with validation and live status.
Channels & conversations
Channels: widget, Telegram, WhatsApp
Where your assistant lives — the website widget, a Telegram bot, or WhatsApp — and how to connect each one.
Inbox & human take-over
Every conversation in one place — full-text search, take over when the bot needs a human, and reply from your staff account.
Languages & multilingual replies
How Selesai detects your customers’ language and replies in it — English, Bahasa Malaysia, and the major languages spoken in Malaysia.
Knowledge base
Knowledge base & gap analysis
The knowledge base is the bot’s memory. Upload documents, review the gaps it can’t answer, and approve answers to make it smarter.
Starter packs for your industry
One click turns an empty bot into a ready bot: pre-written pricing, policies, and FAQ templates for six Malaysian industries.
Sales & outreach
Customers
Everyone who has chatted with your assistant — searchable, filterable, with profiles for tags and notes.
Prospects & soft-selling
Build a prospect list, and let Selesai reach out with a soft, personalized opener — dripped safely within your quiet hours and send limits.
Product-release campaigns
Announce a new product to your prospects with a personalized template, an audience filter, and the governor-dripped send queue.
Bookings
Customers book straight from chat. Review, confirm, decline, or cancel with one tap.
Payments
Collect payments through Billplz or review bank-transfer receipts — from quote to confirmation in the same conversation.
Account & settings
Settings & your team
How your assistant sounds, where it lives, who’s on your team, and how your plan and usage work.
Notifications & the daily digest
The bell in your dashboard, the notifications page with filters, and the scheduled email digest that keeps you on top of everything.
Privacy & security
How your data is protected — tenant isolation, hashed passwords, per-workspace secrets, and staff attribution.
