Bookings
Customers book straight from chat. Review, confirm, decline, or cancel with one tap.
How bookings happen
When a customer asks to book — a clinic slot, a salon appointment, a delivery time — the bot creates a pending booking with the customer’s details and the service they asked about.
Reviewing bookings
Pending bookings appear in the dashboard stats and the Bookings page. Confirm to lock it in, decline if you can’t fit it, or cancel later if plans change. The customer is kept in the loop through their conversation.
Bookings and your knowledge
The bot can only book what it knows about. Teach it your services, availability, and booking rules in the knowledge base, and it books confidently within those rules — and honestly escalates anything outside them.