Languages & multilingual replies
How Selesai detects your customers’ language and replies in it — English, Bahasa Malaysia, and the major languages spoken in Malaysia.
One assistant, many languages
Your assistant has one knowledge base, but it replies in the customer’s language. A question in Bahasa Malaysia gets an answer in Bahasa Malaysia; English gets English. This works on every channel and for every conversation.
How it decides
When a message arrives, Selesai detects its language. If the detected language is one your workspace has enabled, the bot answers in that language. If it’s not enabled, the bot falls back to your default language.
Supported languages
| Language | Default |
|---|---|
| English | Yes |
| Bahasa Malaysia | Yes — the default second language |
| Chinese (Mandarin) | Optional, enable in Settings |
| Tamil | Optional, enable in Settings |
Managing languages
Settings → Language lets you set the workspace default and enable the languages your customers use. Enable only the languages you can serve well — the bot is honest when it can’t answer, but you want the languages you actually do business in.
Prospects and campaigns
Outreach drafts follow the language preference set for each prospect — so a Malay-speaking prospect gets a Bahasa Malaysia opener, not an English one. See Prospects & soft-selling.