Prospects & soft-selling

What soft-selling is

Soft-selling is the polite first touch: a short, personalized message that introduces your business and opens a conversation — not a hard pitch. Selesai drafts it for you, sends it within your safety limits, and hands the reply to your assistant.

Building your list

• Add manually — name and phone, one at a time.
• Import from CSV — one contact per line: Name, Phone.
• Let the bot collect them — when a customer leaves their number, they’re ready to be followed up.

How outreach works

Each prospect gets a status: new, contacted, replied, converted, or opted out. Selesai writes a soft opener that sounds like you — on-brand, in the prospect’s language — and sends it. Replies flow back into the conversation timeline, where you can take over at any point.

The safety governor

Everything Selesai sends is governed so your number never looks like spam:

• Quiet hours — sends only inside your business hours, in your timezone.
• Daily and per-conversation caps — a calm drip, never a blast.
• Opt-out respected — anyone who opts out is never contacted again.

Outreach analytics

The Prospects page shows sent vs failed vs opted-out over the last 14 days, reply rate, and conversion rate by source (manual vs import) — so you can see which outreach actually turns into conversations.