Channels: widget, Telegram, WhatsApp
Where your assistant lives — the website widget, a Telegram bot, or WhatsApp — and how to connect each one.
The three channels
Selesai supports three channels. Every conversation, from any channel, lands in the same Inbox with the same history.
| Channel | Best for | Setup effort |
|---|---|---|
| Website widget | Embedding chat on your site or sharing a link | Instant — no external account |
| Telegram | Customers already on Telegram | Create a bot with BotFather, paste its token |
| Malaysia’s most-used chat app | Connect your WhatsApp number through the pairing flow |
Website widget
Every workspace gets a hosted widget at your Selesai link (selesai.app/your-slug) that works immediately — no setup required. From Settings → Channels you can copy the embed snippet to put the chat bubble directly on your website.
The widget is anonymous-friendly: customers don’t need an account, and they can come back to the same conversation later.
Telegram
Create a bot with @BotFather on Telegram, copy the token, and paste it into the channel connection in Settings. The status updates live — once Telegram confirms the bot, the connection shows “Connected” and customers can start chatting.
Connect your WhatsApp number so customers can message you the way they already do. Note: WhatsApp is the strictest channel — Selesai’s safety governor applies to everything it sends, so you can run it all day without getting your number flagged.
Quiet hours and language
The bot respects your timezone and quiet hours for anything it sends proactively (outreach and campaigns). For replies to incoming messages it answers 24/7 — that’s the point of an always-on assistant.