Customers
Everyone who has chatted with your assistant — searchable, filterable, with profiles for tags and notes.
Who counts as a customer
The Customers page lists everyone who has talked to your assistant on any channel. Each customer is created automatically from their first conversation.
Search and filter
Search by name, email, or phone. Filter by status (active, suspended, invited) and page through results — the list is paginated, so it stays fast no matter how many customers you have.
Customer profiles
Open a customer to see their conversation history and their profile: tags you add (like “VIP” or “returns”), and notes for anything your team should know before they reply.
From customer to prospect
A customer is someone who already messaged you. A prospect is someone you want to reach. Got a potential buyer’s contact? Add them on the Prospects page and Selesai handles the soft introduction — see Prospects & soft-selling.